189bet Privacy Policy

1 What Information We Collect

189bet collects certain information to provide you with the best possible service. This data is gathered in two ways — information you provide directly, and information collected automatically while you use the platform.

2 Cookies & Tracking Technologies

The 189bet website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Used to maintain login sessions and site security. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics cookies: Used to analyze site traffic and usage patterns — helping us improve the platform.
• Marketing Cookies: Used to show you relevant promotions. You can disable these through your browser settings at any time.

3 How We Use Your Information

189bet uses the information it collects only for specific, legitimate purposes. Below is a full list of how we use your data:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and financial transactions.
• To maintain customer support communications with you.
• To prevent fraud, money laundering, and unauthorized access.
• To meet legal and regulatory compliance requirements.
• To improve and personalize the 189bet platform experience.
• To send you relevant promotions and bonus offers — but only with your consent.
• To promote responsible gaming and identify at-risk behavior.

4 Who Your Data Is Shared With

189bet never sells your personal data. However, limited information may be shared with trusted partners when necessary to operate our services:

• Payment processors: Only the financial information necessary to complete a transaction is shared.
• Identity verification agencies: Third-party verification services may be used to complete the KYC process.
• Law enforcement agencies: Information may be disclosed to authorities in cases of court orders or legal obligations.
• Technology infrastructure partners: Server and cloud service providers operating under strict confidentiality agreements.

5 Data Retention Period

189bet does not retain your data beyond what is necessary. The retention periods for each data type are outlined below:

• Account information: For the duration of account activity and up to 5 years after account closure.
• Transaction records: Retained for a minimum of 7 years in accordance with legal obligations.
• Communication history: Up to 3 years from the date of last contact.
• Cookie data: Depending on type, from 1 session up to a maximum of 2 years.

6 International Data Transfers

189bet is an international platform, so your data may in some cases be stored on servers in different countries. In such cases, we ensure that:

• The country to which data is transferred has adequate data protection laws in place.
• All transferred data is always encrypted.
• All international partners are required to comply with our privacy standards.
• EU Standard Contractual Clauses are followed where applicable.

7 Protection of Minors' Data

189bet strictly does not collect data from anyone under the age of 18. Our platform is designed for adults, and we verify age at the point of registration.

If we discover that personal data from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. Parents or guardians with any concerns are encouraged to contact us.

8 Security Measures

189bet protects your data with multiple layers of security:

• 256-bit SSL Encryption: All data transmissions are secured.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Staff Training: All our staff receive regular training on data protection.

9 Marketing Communications

189bet may send you emails or SMS about promotions, bonus offers, and updates — but only with your consent.

• During registration, you may choose whether or not to consent to marketing communications.
• You can unsubscribe at any time through your account settings or by clicking the Unsubscribe link in any email.
• Even if you unsubscribe from marketing, important account-related messages will continue to be sent.

10 Changes to This Policy

189bet may update this Privacy Policy from time to time. When changes are made:

• For significant changes, we will notify you in advance by email.
• The effective date of any updated policy will always be displayed at the top of this page.
• Continuing to use the platform after any changes constitutes acceptance of the updated policy.